How to Master Effortless Refunds and Easy Returns

At Deli2on Products, we take care to ensure your order arrives in good condition under our Refund and Returns Policy.

1. Return Eligibility
   A return or replacement request may be considered if:
   The product received is damaged.
   The product received is defective.
   The wrong product has been delivered.
   The product is missing from the order.
   For damaged or incorrect orders, customers should contact us as soon as possible after delivery.
2. Unboxing Video
   For damaged, defective or incorrect products, customers are strongly advised to record a clear unboxing video from the time the package is opened.
   The unboxing video and photographs may be requested to verify the claim.
3. How to Request a Return
   Please contact our customer care team with:
   Order number
   Customer name
   Registered mobile number
   Photographs/videos of the product and package
   Description of the issue
   Customer Care: +91 9072 172 018
   Please do not send any product back without receiving confirmation from Deli2on Products.
4. Non-Returnable Products
   For hygiene, food-safety and product-quality reasons, opened or used products may not be eligible for return or replacement unless the product is defective, damaged or incorrectly supplied.
5. Refunds
   Once an approved returned product is received and inspected, we will inform you whether the refund/replacement request has been approved.
   Approved refunds will generally be processed to the original payment method, subject to the payment gateway/bank processing time.
6. Cancellation
   Order cancellation requests should be made before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.
7. Contact
   Deli2on Products
   Koombara – Maranchatty, Kozhikode, Kerala – 673604, India
   Customer Care: +91 9072 172 018